NUMBER ONE FOR QUALITY
We want to be the number one for quality for our customers – that is our goal, and we are working on it every day. In the reporting year, we launched the first 4 of 10 Quality Promises, which will form the foundation of our partnership with our customers. At the same time, we provided our customers with a transparent and convenient way to monitor how we are delivering on our Quality Promises by launching our new Quality Promise Dashboard. As we continue to expand our Web Channel, we have made new features available, such as our Shipping Guarantee – with the idea always being to offer the right product at the right time, to stand by the side of our customers even during the coronavirus pandemic, and to create added value via digital channels. And we have succeeded at this, too, as we have boosted the share of bookings made via our Web Channel by more than 40% compared to the prior year, to around 1.3 million TEU.